Show All Answers

1. Is my meter read every month or is it estimated?

All meters, even those on vacant land, are read on a monthly basis. The meter reading is recorded by Hi-Desert Water District staff using a computerized, handheld device.

2. Where is my water meter located?

Water meters are typically found at the edge of the street, in front of a home. However, there are exceptions where your water meter may be at a distance if a long service line was required from the District's mainline to your home. Please contact Customer Service if assistance is needed to locate the water meter.

3. Why can’t you give me an exact time for my service to be turned on or off?

Different types of work orders completed in the field are routed for efficiency according to location. It is difficult to predict the exact time a work order will be completed as each job requires a different amount of time.

4. Does the District repair water leaks on my side of the meter?

The service line after the meter is considered private property. The District is only responsible for repairs and water loss up to and including the customer's shut-off valve located in the meter box, which belongs to the District. Beyond the shut-off valve, all repairs and water loss are the customer's responsibility.

5. How do I check my water pressure?

If you believe your water pressure is too high or too low, there are three options for checking the pressure:

• Contact a plumber
• Participate in the District's Household Water Awareness Program
• Purchase a pressure gauge and check the pressure at a hose bib

6. When are the District’s loans going to be paid?

• Certificates of Participation: 2021
• Farmers Home Administration Number 1: Paid
• Farmers Home Administration Number 2: Paid
• Morongo Basin Pipeline: 2022
• Recharge Facilities: Paid
• Safe Drinking Water Bond Loan: 2024