Customer Care

About Your Bill

All accounts are billed on a monthly basis and are payable upon receipt. If a bill is not received, the customer remains responsible for contacting the District and paying the amount owed on the account each month.

Payment & Fees

Pay your bills and review fees.

Conservation 

Customer Survey

HOW ARE WE DOING?

Payment Assistance Programs

A program to provide financial relief for residential and commercial customers with eligible past-due water bills.

Start / Stop Service

If you are a new customer and would like to start service, or you are an existing customer who is moving within the District, please complete an application.

Water Use Restriction

Recent experience has taught us that water efficiency has to be a way of life in California and not just in response to drought.

Forms / Documents

Find the various forms related to the type of water or wastewater service that Hi-Desert Water District has to offer.

Leaks

Public Information Requests

The Hi-Desert Water District maintains a large number of records that are accessible by the public, some in hard copy and some in electronic format.

Frequently Asked Questions

Discover helpful questions and answers regarding billing, water quality, operations, and more.

Education

Access education resources.