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Customer Care
Frequently Asked Questions
Frequently Asked Questions
Billing FAQs
Why are Hi-Desert Water District’s rates different than those of neighboring water agencies?
What is the money we pay on our monthly water bill used for?
Can I make a payment directly to field employees at the time they are locking off my service?
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Water Quality FAQs
Is the water served by Hi-Desert Water District clean and safe?
Does Hi-Desert Water District chlorinate drinking water?
Why is my water cloudy sometimes?
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Operation FAQs
Is my meter read every month or is it estimated?
Where is my water meter located?
Why can’t you give me an exact time for my service to be turned on or off?
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Conservation FAQs
Why am I responsible for low-flow fixtures when I do not own the property?
How could I use more water this year compared to last year?
How do I know if I have a leak?
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General FAQs
When does the Board of Directors meet? Do they allow public input?
What are some of the various programs the District offers?
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