Frequently Asked Questions

  1. Why are Hi-Desert Water District’s rates different than those of neighboring water agencies?
  2. What is the money we pay on our monthly water bill used for?
  3. Can I make a payment directly to field employees at the time they are locking off my service?
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  1. Is the water served by Hi-Desert Water District clean and safe?
  2. Does Hi-Desert Water District chlorinate drinking water?
  3. Why is my water cloudy sometimes?
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  1. Is my meter read every month or is it estimated?
  2. Where is my water meter located?
  3. Why can’t you give me an exact time for my service to be turned on or off?
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  1. Why am I responsible for low-flow fixtures when I do not own the property?
  2. How could I use more water this year compared to last year?
  3. How do I know if I have a leak?
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