Water Shutoff Policy

The Board of Directors adopted the SB 998 Water Shutoff Policy, outlining water shut-off procedures for non-payment. 
The policy applies to customers re who are eligible according to the State's definition. 
Resources Related to the Water Shutoff Protection Act | California State Water Resources Control Board
The details of the policy can be found in its entirety in the following languages (select one):

If you are a customer that meets the criteria to make payment arrangements, please contact customer service 
Monday - Thursday from 7:30 am - 5:00 pm or submit a request form.sion Options Water Shutoff Policy Headline

Water Shutoff Protection Act Discontinuation of Residential Water Service for Nonpayment

In February, 2019, SB 998 went into effect. Known as the Water Shutoff Protection Act, this law requires residential accounts to be 60 days delinquent before water utilities can discontinue water service for nonpayment. 

SB998 Annual Reporting number of occurrences of water service shut off due to non-payment.

  • 2025 - 755
  • 2024 - 610